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Fairview Health Services Intake Coordinator- Behavioral Healthcare Providers in Roseville, Minnesota


The Clinical Triage & Transition Intake Coordinator is responsible for providing excellent customer service to patients, practitioners' offices, and office staff.

Intake Coordinators work across multiple service lines that our team supports:

  • Behavioral Healthcare Providers Scheduling

  • Initial appointment scheduling for mental health and chemical health services for patients

  • Escalation of Crisis Calls to a licensed staff member

  • Diagnostic Evaluation Center (DEC),Remote or OnSite (Edina or Minneapolis)

  • Initial appointment scheduling for mental health and chemical health services of crisis patients seen by DEC Assessor in a contracted DEC location

  • Escalation of Crisis Calls to a licensed staff member

  • Telemedicine request management

  • Inpatient bed identification

  • Coordination of care with established and new providers referred to by DEC

  • Extended Care: Extended Boarding, Adolescent Consults, and Transition Clinic

  • Patient assignment

  • Running and coordinating meetings

  • Patient calls and resource planning

  • Screening patient referrals and scheduling

  • Adult Consult & Liaison

  • Interdisciplinary team coordination

  • Patient calls and resource planning

  • Clinical Operations

  • Triage complex patient needs

  • Reporting

  • Streamline process workflows in conjunction with leadership

Intake Coordinators are cross trained to work within other departments to provide coverage or assistance when additional staffing is needed.

Responsibilities/Job Description

Answers inquiry calls in a respectful manner and assesses for special needs and/or accommodations:

  • Coordinates and facilitates all inquiry calls regarding the Fairview Behavioral programs

  • Uses excellent telephone etiquette and active listening skills

  • Documents calls

  • Assesses and prioritizes calls

  • Assesses and triages client admissions using identified admission criteria

Completes client intake process:

  • Assesses and triages client admissions using identified admission criteria

  • Assures insurance reimbursement and authorization

  • Documents complete and accurate demographic and clinical information

  • Secures information pertinent to the patient visit

  • Obtains internal and external records when possible

  • Provides client or referral sources with information regarding the programs

  • Refers to other programs or community agencies when Fairview services are not appropriate

  • Secures payment for treatment

Recognizes problems and takes appropriate measures to resolve:

  • Consults with appropriate resources regarding unique referrals or insurance/authorization discrepancies

  • Identifies patients who ‘no-show’ to meet risk management criteria

Collaborates with internal and external resources to ensure efficient patient flow:

  • Works in partnership with business office and payers to resolve payer problems and facilitate reimbursement

  • Acts as a liaison between payers, business office staff, patient care providers and site supervisor

  • Partners with appropriate community liaisons

Monitors patient care provider’s schedules to insure optimum productivity:

  • Coordinates the decision-making process in regard to intakes and waiting lists

  • Schedules new visits

Demonstrates ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served:

  • Partners with patient care giver in care/decision making

  • Communicates in a respective manner

  • Ensures a safe, secure environment

  • Individualizes plan of care to meet patient needs

  • Modifies clinical interventions based on population served

  • Provides patient education based on as assessment of learning needs of patient/care giver



  • Bachelor’s Degree

  • 1 year experience in a behavioral health related field, managed care or call center.

  • Computer proficiency


  • Bachelor’s Degree in Behavioral related field

  • 2-3 years experience in a behavioral health related field, managed care or call center

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Fairview Health Services ( is an award-winning, nonprofit health system providing exceptional care across the full spectrum of health care services. Fairview is one of the most comprehensive and geographically accessible systems in the state, with 12 hospitals—including an academic medical center and long-term care hospital—serving the greater Twin Cities metro area and north-central Minnesota.

Its broad continuum also includes 56 primary care clinics, specialty clinics, senior living communities, retail and specialty pharmacies, pharmacy benefit management services, rehabilitation centers, counseling and home health care services, medical transportation, an integrated provider network and health insurer PreferredOne. In partnership with the University of Minnesota, Fairview’s 32,000 employees and 2,400 affiliated providers embrace innovation to drive a healthier future through healing, discovery and education.

Vaccination Update

As part of our ongoing efforts to protect the wellbeing of our teams and to provide a safe and healthy environment for the patients and communities we serve, all Fairview employees will be required to receive both an annual flu vaccination and the COVID-19 vaccination series. Current employees must have completed both vaccination schedules on or before October 31, 2021.Beginning August 9, 2021, any new hires who are not fully vaccinated against COVID-19 are required to receive their first dose prior to their start date and their second dose (if receiving Moderna or Pfizer vaccines) within 4 weeks of their start date. Annual flu vaccinations are also required before the employment start date for employees who begin employment during the flu season.Accommodations requests will be reviewed on an individual basis.

EEO/AA Employer/Vet/Disabled All qualified applicants will receive consideration without regard to any lawfully protected status.

Job Locations US-MN-Roseville

Requisition Post Information* : Posted Date 1 month ago (10/27/2021 10:50 AM)

Requisition ID 2021-82769

Profession Clinical/Direct Patient Care (non-nursing/allied Health)

Speciality Behavioral Services

Location Behavioral Healthcare Providers

Shift day/evening/night

Hours per 2 weeks 80

Department Administration