Salesforce.com, Inc Lead Solution Engineer- Digital Experience, Platform/Community Cloud- Healthcare and Life Sciences in Sacramento, California
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Salesforce Community Cloud has been the fastest growing product cloud over the last 6 years with over 450,000,000 deployed community members across multiple industries around the world.
What is Community Cloud?
Community Cloud is the Digital Experience Platform that enables companies to connect end users like customers, partners, and employees with each other and the underlying data / records they need to get work done. This next-generation experience provides a personalized experience for users, allowing for real-time collaboration in context with the ability to share and interact with any file, data, or record anywhere and on any mobile device.
Community Cloud allows you to streamline key business processes and extend them internally across offices and departments, and externally to customers and partners. Everyone in your business ecosystem can ultimately service customers more effectively, close deals faster, and get work done in real time.
The Salesforce digital experience / Community Cloud Solutions Expert:
Has a dynamic personality with presence in executive C-Suite level conversations
Has exceptional discovery skills and solves complex business problems for a customer’s ecosystem
Is comfortable leading in depth hands on technical and education workshops at customer sites
Has the ability to demonstrate the value add of Salesforce Digital Experience / Community Cloud above and beyond traditional customer, self service, partner or indirect sales, and employee portals
Is able to articulate themselves clearly without jargon and can speak credibly about technical concepts, delving deeper into each area based on the audience
Is adaptable to different verticals and industries with a solution selling mentality
Works with the Pre Sales Team to drive Sales Growth for Community Cloud Products
Is able to work with multiple groups within Salesforce including Solution Experts for other products, product management, product marketing and professional services in order to arrive at the optimal solution and ultimate customer success
Owns one or multiple key initiatives that evangelize our cloud to the internal customer and provide value add to our paying prospects and customers
Can identify the requirements for effective contextual collaboration as well as pitfalls in current technology, the value of a strong Community - be it self service, partner channel sales, internal collaboration between employees or the most effective way to engage a customer’s customers.
Understands how the Salesforce Platform and its suite of products, especially the Community Cloud are built, structured, secured and how to integrate between legacy systems and cloud systems is integral to this role
Has a blend of strong technical knowledge with business and sales acumen
Knows how to have fun and wants to get out of their comfort zone on a daily basis; excited to join a highly motivated sales team who are fanatical about our customer success
Has experience in community management / strategy or social media strategy
Is open to some domestic travel
Nice to have:
Showcase the power of the platform, demonstrate integration capabilities and map out complex architecture state diagrams that address overarching business concerns.
Who have worked with web platforms (portals, web content management, social community tools) like Oracle Web Center, IBM Websphere, Adobe Experience Manager, Sitecore
Can demonstrate a good understanding of the architectural principles of web based platforms including SaaS, multi-tenancy, multi-tiered infrastructure and application servers, and enterprise application integration (e.g. process orchestration, customer data integration, master data management, API considerations)
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes’s “World’s Most Innovative Company” five years in a row and one of Fortune’s “100 Best Companies to Work For” eight years in a row.
We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce.
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