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Aston Carter Healthcare Customer Service Representative in San Diego, California

We are hiring REMOTE Customer Service Representatives for our Client in San Diego! You must train onsite the first day and then the remainder of the contract will be remote! MUST be located in San Diego. This is a contract role that will go through the end of the year!Description:

  • Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations by responding in a respectful, accurate, timely manner, consistently meeting commitments via phone, email and instant message.

  • Answer a high volume of calls throughout the day, place outbound calls when needed and utilize email and chat features.

  • You will start out on one client, and with your dedication to our clients, you will be cross trained to provide assistance on multiple clients.

  • You must have the ability to customize customer service approach to meet all types of member communication styles and personalities while maintaining professionalism, and diplomacy during difficult calls.

  • Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements.

Qualifications:

  • Ability to work in a fast paced environment

  • Excellent written and verbal communication skills

  • Drive and motivation to succeed in performance based position

  • Desire to pursue a career in health care benefits or Human Resources

  • Associates or Bachelor's Degree is preferred but not required

  • Bilingual: Spanish or French is a bonus

    About Aston Carter:

Aston Carter is a distinguished global provider of recruitment and staffing services to companies requiring highly specialized business professionals. As a Best of Staffing® Client and Talent leader, Aston Carter has an unrivaled commitment to delivering first class service to clients and business professionals across a variety of disciplines, including Accounting and Finance as well as Governance, Risk and Compliance. With more than 60 offices across Europe, Asia Pacific and North America, Aston Carter provides local, regional and global expertise to drive value and meet our customers' unique needs. Aston Carter is a division of Aerotek. Aerotek is an operating company of Allegis Group, a global talent solutions provider.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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