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Aston Carter REMOTE Customer Service Representative For A Large Healthcare Company in San Diego, California

Description:

Open because of an increase in patient beds

These call center reps will be answering all questions that plan members, providers, employer groups, internal departments and external agencies have regarding Health Plan; these individuals will be trained around the plan and the number one goal is high customer service to everyone who calls in.

Position Purpose: Responsible for quality communication between Health Plan and plan members, providers, employer groups, internal departments and external agencies. Customer Care • Must be customer focused and maintain a high level of knowledge regarding Health Plan benefits and procedures. • Uses knowledge and judgment to select appropriate resources for assisting callers. • Provides information on all aspects of Health Plan benefits, policies, and procedures. Problem Resolution • Responsible for accurate problem solving. • Researches and resolves concerns.

Skills:

Customer service, Call center, Service, Inbound call, Medicare, Medi-cal

Top Skills Details:

Customer service,Call center,Service,Inbound call,Medicare,Medi-cal

Additional Skills & Qualifications:

Minimum of one year customer service experience. • Call Center experience preferred. • Ability to participate in the activities of the customer service area. • Superior interpersonal skills. • Knowledge of current matters relating to health maintenance organizations, performance management, and customer satisfaction assessment and delivery. • Basis computer and writing skills. CA Certifications and Licensure: • Medical Office Certification to include Medical Technology, preferred.

Experience Level:

Entry Level

About Aston Carter:

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

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