VCN Healthcare Jobs

Virtual Career Network Healthcare mobile logo

Job Information

UnitedHealth Group Licensed Healthcare Call Center Representative - San Juan, PR - $1,000 sign-on bonus for external candidates in San Juan, Puerto Rico

Apply today to be part of our next sales training class!

Leverage your sales experience into a sales career with Optum. As a Licensed Healthcare Sales Representative, you'll answer incoming calls from people interested in purchasing insurance supplements (no cold calling). You'll solicit basic information, answer questions and provide options while serving as a consultant to help the callers select the right plan for their situation and budget. Don’t wait to join us! There’s never been a better time than now to start doing your life's best work.(sm)

This position is full-time (40 hours/week) as assigned. It may be necessary, given the business need to work weekends, holidays, and overtime. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 9:00am – 12:00am CST.

Primary Responsibilities:

  • Assist Medicare-eligible individuals telephonically in the following ways:

  • Answer incoming phone calls from prospective members and identify the type of assistance and information the customer needs with the goal to convert the caller to a qualified lead and ultimately sale

  • Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems

  • Using knowledge of the product portfolio to accurately assess the distinct needs of different prospects, explain the differences between various products, and assist the prospect member in selecting a product that best meets their unique needs

  • May make outbound calls to prospective members to follow up on questions or to current members to review current or new products and services

  • Assist the prospect in completion of the enrollment application over the phone with complete, accurate and required information, consistent with product requirements and enrollment guidelines

  • Meet the goals established for the position in the areas of: sales quota, attendance and other performance criteria

  • Meet and maintain requirements for agent licensure, appointments, and annual product certification

  • Agents will abide by all UHS Policies and Procedures including but not limited to regarding Certification, Compliance and any other UHS Policy and Procedure outlined in the SOW and in the Standard Operating Procedures.


You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma or higher degree completed

  • 6+ months of sales experience

  • Health & Life Insurance License for Puerto Rico (Disability, Health Services, Life)

  • Ability to obtain additional insurance licenses if required by business

  • Proficiency with computers and Windows PC applications which includes the ability to learn new and complex computer system applications and apply their ability of phone and non-phone activities.

  • Ability to work 40 hours / week during standard business operating hours Monday - Friday from 9am – 12:00am CST (It may be necessary, given the business need to work weekends, holidays, and overtime.)

  • Fully Bilingual Spanish/English proficiency

  • You will be asked to perform this role in an office setting or other company location

  • If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas, In addition, employees must comply with any state and local masking orders.

Preferred Qualifications:

  • Insurance US License

  • Proven success in a call center or similar structured work environment

UnitedHealth Group is an essential business. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us.

You can learn more about all we are doing to fight COVID-19 and support impacted communities: click here ( .

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Insurance Sales, Phone Sales, Tele Sales, Medicare, Enrollments, Telemarketing, San Juan, Optum, PR, #RPO, SSPR