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Syneos Health/InVentiv Health Customer Service Representative - Healthcare in Seattle, Washington

CommercialOVERVIEWDO YOU HAVE A NOTICEABLE PASSION FOR RESULTS*Youre bold, empathetic, and very resourceful, especially when results are at stake. You have what it takes: a competitive drive coupled with the exceptional ability to communicate the science behind our clients products and build lasting business relationships. Such talent and passion make you the right fit for this unique role withSYNEOS HEALTH.RESPONSIBILITIESTHECUSTOMER SERVICE REPRESENTATIVEis responsible for answering non-clinical related questions as well as triaging adverse events and product complaints utilizing an FAQ document and then entering the data into the CRM.KEY JOB RESPONSIBILITIES:Duties may include, but not limited to all or some of the following* Pre and post call analysis of calls.* Answers incoming calls in professional manner following client guidelines and business rules* Perform outgoing calls in professional manner following client guidelines. Identify any areas that are potentially troublesome and follow up with the stakeholder to ensure that issue is resolved.* Responds to stakeholder inquiries and provides education or information.* Able to troubleshoot IT/ technical inquiries.JOB REQUIREMENTSAlong with demonstrated initiative, uncompromised integrity and a results-oriented mindset, the ideal candidate has:Education:* Bachelors Degree requiredRequirements:* 1+ years recent pharmaceutical or healthcare industry experience- eg. Medical Assistant, Nurses Aide, EMT, health insurance company etc. is highly preferred* Solid written and verbal communication skills and listening skills* Excellent attention to detail* Ability to prioritize and reprioritize workload depending program needs.* Must be able to type 40 WPMPreferred Skills:* 1+ year in healthcare call center highly preferredAt Syneos Health, we believe in providing an environment and culture in which our people can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality of life balance.WHY SYNEOS HEALTH* Join a game-changing global company that is reinventing the way therapies are developed and commercialized. Here, youre empowered to exceed your sales goals with the autonomy you need to over deliver. Were dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients. Syneos Health has launched more sales teams in the last 5 years across all major Therapeutic Areas than the top 25 pharma companies combined. By joining Syneos Health, youll be connected to our multitude of career paths and pipeline of employment opportunities.WORK HERE MATTERS EVERYWHERE | How will you accelerate pharmaceutical sales*Syneos Health is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)

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