Qualtrics Sales Engineer - Healthcare in Seattle, Washington
The Qualtrics XM Platform™ is a system of action that helps businesses to attract customers who stay longer and buy more, to engage and empower employees to do the best work of their lives, to develop breakthrough products people love, and to build a brand people can’t imagine living without.
Joining Qualtrics means becoming part of a team bold enough to chase breakthrough experiences - like building a technology that will be a force for good. A team committed to diversity, equity, and inclusion because of a conviction that every voice holds value, with a vision for representation that matches the world around us and inclusion that far exceeds it. You could belong to a team whose values center on transparency, being all in, having customer obsession, acting as one team, and operating with scrappiness. All so you can do the best work of your career.
We believe every interaction is an opportunity. Are we yours?
As a Sales Engineer you will be responsible for providing presales technical / functional support to prospective clients and customers while ensuring customer satisfaction with minimal supervision. Provides direction and specialist knowledge in applying the technology/application to client business. Develop and deliver high quality Qualtrics presentations and product demonstrations. Present and articulate advanced product features and benefits, product future direction and overall Qualtrics solutions. Design, validate, and present Qualtrics software solutions to include advanced product concepts, future direction, and 3rd party complementary products. Presents and articulates Qualtrics product's strengths, relative to competitors.
Effectively consults with management of customer organizations. Participates in sales planning and business development activities. Develops and demonstrates moderately complex solutions. Architects solutions and prototype solutions for customers. Presents and articulates Qualtrics product's strengths, relative to competitors. Interacts with development to enhance/refine Qualtrics products in areas of expertise. Delivers high quality technical Qualtrics presentations and demonstrations in area of expertise.
Provide exemplary pre-sales technical expertise through technical and product presentations, demonstrations, pilot implementations, and on-going sales consultation
Drive the adoption of Qualtrics solutions within accounts, expanding usage across departments within organizations. Translate product/technical features into value drivers.
Develop and maintain training materials, and deliver training to improve product knowledge and demo abilities of salespeople.
Build working knowledge of competing products and how to technically sell against them
Work collaboratively with Product Management, Marketing and Engineering during the development, launch and continuing refinement of existing and new Qualtrics products.
Respond to initial product requests and frame product issues for discussion and resolution with Product and Engineering teams
Communicate effectively w/ engineers & stakeholders. Describe problems succinctly to enable issue management
Become an expert in Qualtrics Research Suite and other Qualtrics products
Develop/maintain technical and business knowledge of industry directions and trends
Must be located in the Seattle area
At least 2 years of prior Sales/Systems Engineering, or Solution Architect experience with software in a SaaS/Cloud environment, selling to C/VP level buyers
High energy, self-starter comfortable with ambiguity in entrepreneurial environments.
Outstanding professional, sales, and technical capabilities
Ability to explain and resolve common technical aspects of SaaS software, including security, protocols for APIs, SLAs, email/communication specifications, etc.
Ability to see and present 'the big picture', architect solutions to solve customer problems, and uncover business challenges and develop custom solutions to solve them
Strong customer facing and relationship building skills
Demonstrated excellent verbal and written communication skills: needs analysis, positioning, business justification, and closing techniques.
Demonstrated strong teamwork and ability to collaborate with others while encouraging both individual and team accomplishments
Must be prepared to learn new technologies
Must be able to pivot to other system related tasks if and when needed. We wear lots of hats here at Qualtrics!
Undergraduate degree (E.g. Marketing, Business, Human Resources Management, Organizational Behavior, Organizational Leadership, Psychology, Computer Science, Mathematics, Statistics, or other quantitative field. Strong academic performance.)
Travel required (approximately 15%)
Previous Sales/Solution Engineering experience
Previous experience in experience management, survey/data collection, or market research software and systems
Qualtrics is an Equal Opportunity employer. Individuals seeking employment at Qualtrics are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.
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