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UnitedHealth Group Sr Infrastructure Support Engineer- Genoa Healthcare- Shelby Township, MI in Shelby Township, Michigan

Opportunities with Genoa Healthcare. A career with Genoa Healthcare means you're part of a collaborative effort to serve behavioral health and addiction treatment communities. We do more than just provide medicine: we change lives for the better. People with serious mental or chronic illness – and those who care for them – have moving stories, and at Genoa we become their voice, their partner. Working as part of a coordinated care team, we partner with community-based providers and others to ensure that people with complex health conditions get the right medications and are able to follow their treatment plans. Our personalized services – in-clinic pharmacies, telepsychiatry and medication management – are leading the way to a new level of care.

We recently joined OptumRx, a pharmacy care services company that is part of Optum and UnitedHealth Group’s family of businesses. We are part of a leading information and technology-enabled health services business dedicated to making the health system work better for everyone. Take a closer look to learn why a career with Genoa Healthcare might be the path to discovering your life's best work . SM

Summary of Functions:

This position will support infrastructure both local and remote involving a mix of Server Support, Network Support, and Application Support for Genoa’s national footprint. Managing and maintaining Active Directory and Mail systems, troubleshooting routing issues as well as acting as liaison to Infrastructure vendors.

The applicant must have strong communication, customer service, troubleshooting, and organizational skills and the ability to complete assigned work with minimal instruction and supervision.

This position will likely require some evening and weekend hours to support off-hour patching, upgrades and maintenance cycles.

Primary Responsibilities:

  • Assists in integration of, and communication between, purchased solutions.

  • Reviews team work products for quality and adherence to standards (peer review).

  • Independently perform problem determination and resolution in the production environment.

  • May act as infrastructure expert, answering business and outside partner questions and pursuing/following up with answers when they cannot be initially provided.

  • Responsible for problem resolution and correction of production/operational problems as assigned ( may occasionally require off-hour support).

  • Stays up to date with IT technology issues, trends and developments and communicates back to management and departments both issues and opportunities, and assists in developing and improving procedures, standards, and best practices.

  • Prepare and update system documentation as required.

  • Develop and maintain RPO/RTO targets.

  • Develop and maintain backup strategy for managed environments.

  • Mentors others in areas of expertise, including current technologies, systems, business practices, and standards.

  • Demonstrated ability to work effectively with business clients, IT management and staff.

  • Ability to own deliverables from beginning to end with little direct supervision.

  • Possess strong non-technical skills including, but not limited to, problem-solving, work prioritization, communication, self-direction, and time management.

  • Possess strong interpersonal skills (written/verbal communication, peer relationships, etc.) in interactions such as customer support, requirements gathering, etc.

  • Leverage time management, priority setting and problem solving skills in order to perform assigned tasks, with reasonable levels of self-direction. Work well in both individual and group situations.

KNOWLEDGE AND SKILL REQUIREMENTS:

Required Qualifications:

  • Minimum of five years of experience application production support

  • Experience developing and implementing standards

  • Experience supporting SQL Server environments (2005, 2008)

  • Ability to configure PC and Server hardware for deployment in the field

  • Remotely troubleshoot and resolve issues in the field.

Preferred Qualifications:

  • Experience managing Microsoft Exchange

  • Experience managing Microsoft Active Directory

  • Experience managing Linux environments

  • Experience supporting SQL Server environments (2012)

  • Experience with VMWare hosts and hosted environment management

  • Experience with M365 administration

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Stands, walks, lifts and carries up to 30 pounds at one time, bends, turns, stoops, kneels, climbs, and uses many physical motions in performing day to day activities; finger dexterity, gripping, eye-hand coordination, visual acuity.

WORKING ENVIRONMENT

Work areas may include: driving an automobile (including potentially difficult driving circumstances with regard to weather and traffic). Inside locations; noise generated from telephones, computers/printers, and verbal communication, subject to many interruptions, pressure due to multiple demands, exposure to blood and blood borne pathogens, may be presented with emergency or crisis situations.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment

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