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Humana Clinic Operations Healthcare Trainer for Tampa Market in Tampa, Florida


Healthcare isn't just about health anymore. It's about caring for family, friends, finances, and personal life goals. It's about living life fully. At Conviva, a wholly-owned subsidiary of Humana, Inc., we want to help people everywhere, including our team members, lead their best lives. We support our team members to be happier, healthier, and more productive in their professional and personal lives. We encourage our people to build relationships that inspire, support, and challenge them. We promote lifelong well-being by giving our team members fresh perspective, new insights, and exciting opportunities to enhance their careers. At Conviva, we're seeking innovative people who want to make positive changes in their lives, the lives of our patients, and the healthcare industry as a whole.


As a Clinical Trainer , you will create, implement and train processes and programs to ensure the staff and facilities in emerging markets are fully prepared for successful operations.

Job Functions:

  • Plans, coordinates, and implements all aspects of training programs for participants throughout the organization, including but not limited to instructor-led and virtual instructor-led training.

  • Selects appropriate materials. Creates an environment that is conducive to learning and exchanging information, engages the learner, and produces the desired outcomes.

  • Monitors training personnel records to ensure that employees have met all company training requirements for company, quality, and regulatory compliance.

  • Analyzes course evaluations in order to judge effectiveness of training sessions and to implement suggestions for improvements.

  • Evaluates the relevance of online resources to complement the facilitated experience in the fields as appropriate.

  • Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas.

  • Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed.

  • Follows established guidelines/procedures.

Required Qualifications

  • Bachelor's degree or equivalent experience

  • Clinical background (RN, LPN)

  • Proven interpersonal and clinical skills with the ability to interface and train effectively both internally and externally with a wide range of people including physicians and clinic office staff, including workflows in EMR

  • Experience with eClinical Works

  • 2 years' experience training core roles in a clinic (i.e - Center Administrators, Front office staff, Medical assistants, Medical coders, etc)

  • Proficiency in Microsoft Office applications including Outlook, PowerPoint, Microsoft Project

  • Must be willing to travel to all clinics in the market

Preferred Qualifications

  • Master's Degree

  • Previous Lead role as an MA or Training core clinic roles in a value-based care setting

  • Understanding of curriculum design and adult learning principles

  • Experience using a wide variety of training tools to effectively facilitate to a wide audience.

  • Experience managing projects or processes

Additional Information

  • We will require full COVID vaccination ( for this job as we are a healthcare company committed to putting health and safety first for our members, patients, associates and the communities we serve. This job must be in the office and requires close personal interaction with patients. You will not be able to social distance.

  • If progressed to offer, you will be required to provide proof of full vaccination where allowed by law.


Conviva, a subsidiary of Humana, values personal identity protection. Please be aware that applicants being considered for an interview will be asked to provide a social security number, if it is not already on file. When required, an email will be sent from with instructions to add the information into the application at Humana's secure website.

Interview Format:

As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule.

If you are selected for a first-round interview, you will receive an email correspondence inviting you to participate in a Modern Hire interview. In this interview, you will receive a set of interview questions over your phone, and you will provide recorded or text message responses to each question. You should anticipate this interview to take about 15 minutes. Your recorded interview will be reviewed, and you will subsequently be informed if you will be moving forward to next round of interviews.

Scheduled Weekly Hours