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Humana Clinic Operations Healthcare Trainer - Orlando, Palm Beach, Tampa, Ft. Lauderdale, FL and San Antonio, TX in Tampa, Florida

Description

CenterWell Senior Primary Care, a subsidiary of Humana Inc., is the new brand for a primary care medical group practice with centers open or opening in Florida, Georgia, Kansas, Louisiana, Missouri, Nevada, North Carolina, South Carolina and Texas. CenterWell Senior Primary Care has a strong emphasis on senior-focused primary care for members of Medicare Advantage health plans and is committed to providing personalized, high-quality primary care combined with an excellent patient experience. CenterWell Senior Primary Care has experience in both the treatment and management of most chronic and acute-care conditions. The practices also provide health education and value-added, well-being services at the centers and around their neighborhoods to help both patients and community members improve their health.

At CenterWell Senior Primary Care, we want to help those in the communities we serve, including our associates, lead their best lives. We support our associates in becoming happier, healthier, and more productive in their professional and personal lives. We promote lifelong well-being by giving our associate fresh perspective, new insights, and exciting opportunities to grow their careers. Our culture is focused on teamwork and providing a positive and welcoming environment for all.

The Healthcare Trainer creates and implements processes, programs and training (workflow, technology and Value Based Care model) to ensure the staff and facilities in emerging markets are fully prepared for successful operations. Work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action. Responsible for many primary care practices in an assigned area.

Responsibilities

The Healthcare Trainer collaborates concurrently with primary care center care team members, market leaders, preceptors, process, training and design organization. Secures needed resources, and establishes/verifies key performance indicators to ensure readiness. Leads the transition to ongoing operational processes. Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas to connect the dots within the market. Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed. Follows established guidelines/procedures. Has advanced level knowledge and a deep understanding of clinical workflows. Will conduct in person, classroom, one on one and virtual learning sessions for all care team members. The role will frequently leverage existing training resources or create new training resources using various media. When not training or documenting, time will be spent in the clinics identifying knowledge gaps and forming a plan to resolve in collaboration with leadership.

Will facilitate new or updated workflow, technology and care model training to include any changes or new implementations and ensuring staff understanding. Is located in their designated market and the majority of their time will be spent working alongside clinic staff when not training to ensure continuous feedback loops occur. Ensures preceptor sign off and ensures the preceptors have what they need to play a lead role in the market coaching and auditing every day. Will be expected to travel to assist in new market implementation as needed.

Required Qualifications

  • Bachelor's degree or equivalent work experience

  • Must have at least 2 years experience training core roles in a clinic (i.e - Center Administrators, Front office staff, Medical assistants, Medical coders, etc)

  • Have an understanding of Value Based Care

  • Strong clinical and technical aptitude

  • Two or more years of experience facilitating training for EMR users in a clinic setting

  • Expert level knowledge of leading Workflows and EMR training.

  • Knowledge of and experience working with Provider Communities

  • Experience with Electronic medical records/EMR systems

  • Knowledge of Excel, Word and PowerPoint Presentations in a business setting

  • A high level of engagement and emotional intelligence

  • Must be passionate about contributing to an organization focused on continuously improving consumer experiences

  • Proven interpersonal skills with the ability to interface effectively both internally and externally with a wide range of people including physicians, office staff, hospital executives, medical groups, IPA's, community organizations and other health plan staff

  • Must live less than 50 miles from either Palm Beach, FL, Orlando, FL, Broward County, FL or San Antonio, TX.

  • Must be willing to travel to all the markets where clinics are located

Preferred Qualifications

  • Strongly preferred - Clinical background (RN, MA, LPN, etc)

  • Experience with eClinicalWorks

  • eClinicalWorks Train-The-Trainer Certification

  • Ability to complete eClinicalWorks Train-the-Trainer certification within 6 months of employment.

  • Ability to travel 0 - 30% (based on project assigned) as needed to work locations within US.

  • Experience with process management.

  • Experience with documentation of workflows and training material

  • In-person training occurs at practice locations. Hiring in Orlando, FL, Palm Beach, FL, Broward County, FL and San Antonio, TX. Proximity to a practice location is required. While not delivering in-person training or on-site assessments, associate will work from home. The role will report to a Manager.

Additional Information

Alert:

Humana values personal identity protection. Please be aware that applicants selected for leader review may be asked to provide a social security number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions to add the information into the application at Humana's secure website.

Scheduled Weekly Hours

40

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