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GlaxoSmithKline Tech Partner Latam (Consumer Healthcare) in United States

Your Responsibilities:

This role gives YOU the opportunity to lead key activities to progress YOUR career, the main of these are:

  • Understanding product(s) and managing product life cycles with value cases;

  • Work with business users of new and/or changed Tech systems to modify their processes and/or ways of working to derive the planned benefits from the system;

  • Follow global tech portfolio and standard to define problem statement and involve proper Tech and non-Tech stakeholders, external partners to deliver Business Case, control budget and ensure successful project delivery;

  • Ensure that Customer/Consumer Satisfaction is regularly measured, analyzed, necessary corrective actions and improvement actions are taken;

  • Facilitate serious escalation processes in countries in scope and to coordinate with Consumer Tech response to crisis situations;

  • Ensure operational support services are delivered for local application portfolio and manage relation with external partners;

  • Analyze, define and document detailed process workflows through user interviews, facilitated workshops and expert engagement. Develop a clear understanding of the core entities and accountabilities within the process;

  • Understand the business priorities and objectives impacting the business process in parallel with understanding the limitations and gaps of the current environment;

  • Deconstruct complex processes into manageable simplified representations that facilitate strategic discussion and decision making;

  • Ensuring all applications supporting the business are compliant with internal security, risk management policies and practices, external regulatory and statutory requirements;

  • Ensuring that employees are following computer use, information security and privacy policies;

  • Ensure that Tech continuity plans are in place for all business-critical applications;

  • Provide recommendations through conducting assessments and evaluations for out of the shelf and custom solutions and services;

  • Keep abreast of the latest developments in Information Technology and industry best practice.

Our Tech Area characterizes by being responsible for the provision of Digital & Tech products adoption, IT delivery, digital transformation and innovation to the Markets. The Tech Partner will plan and execute on technology initiatives in accordance with where business demand will be identified, also support operations acting as an escalation point for any operational support issues and helping to triage the issue to the correct persistent Tech group.

Why you?

Basic Qualifications:

We are looking for professionals with these characteristics to achieve our goals:

  • Bachelor degree in engineering, Tech, IT, Computer Science or Equivalent;

  • Experience in Tech/Digital area (Preferably in Pharmaceutical Industry, Consumer Goods or similar);

  • Fluent English and Portuguese;

  • Excellent interpersonal communication skills and people management skills;

If you feel this is your next career move, please apply up to December 10th!

Why Consumer Healthcare?

Right now, we’re on an incredible journey as we prepare to become the first independent, 100% focused consumer healthcare company. We’re doing this at a time when the work we do has never mattered more. Better everyday health is about improving the health and wellness of the consumers that we touch every year – over a billion and a half of them – and it goes beyond products. It’s about truly helping people manage their health proactively in different ways as consumer needs evolve.

With category leading brands such as Sensodyne, Voltaren and Centrum, built on trusted science and human understanding, and combined with our passion, knowledge and expertise, we’re uniquely placed to do this and to grow a strong, successful business.

This is an exciting time to join us and help shape the future. It’s an opportunity to be part of something special.

Diversity, Equity and Inclusion

In Consumer Healthcare we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone. We’re striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives.

Important notice to Employment businesses/ Agencies

GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.

Our inclusive workplace makes our employees feel engaged by the contribution they make, by affording them equal treatment regardless of actual or perceived characteristics. As so, when you apply for a job at GSK, it is not necessary to include on your resume information such as: race, color, ethnicity, age, gender, sexual orientation, marital status, religion, origin, photographs or any other personal characteristics.

Find out what life at GSK is really like .

We are a science-led global healthcare company with a special purpose: to help people do more, feel better, live longer. We have 3 global businesses that research, develop and manufacture innovative pharmaceutical medicines, vaccines and consumer healthcare products. We aim to bring differentiated, high-quality and needed healthcare products to as many people as possible, with our scientific and technical know-how and talented people. We strive to attract the best people and to create an environment that empowers and inspires. Explore more exciting opportunities by visiting our career site ( .