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Health Management Systems, Inc. Client Services Analyst I - Healthcare in Westerville, Ohio

HMS makes the healthcare system work better for everyone. We fight fraud, waste, and abuse so people have access to healthcare—now and in the future. Using innovative technology and powerful data analytics, we help government and commercial payers reduce costs, increase quality, and achieve regulatory compliance. We also help consumers take a more active role in their own health. Each year, we save our clients billions of dollars while helping people live healthier lives. At HMS, you will develop new skills and build your career in a dynamic industry while making a difference in the lives of others.

The Client Services Analyst I position is responsible for daily, weekly, and monthly delivery processes, ensuring timeliness and accuracy of deliverables across multiple product lines. The candidate filling this position needs to have a desire to think strategically and execute tactically while being customer-focused, detail oriented, articulate and credible. Client Services Analyst I will also be focused on ensuring each client’s definition of quality is met by proactively reviewing processes and data.

Essential Responsibilities:

  • Ensures the timely and successful delivery of our solutions according to customer needs and objectives

  • Gains technical understanding and competency in their clients’ solution features being delivered

  • Leverages tools, reports and metrics in place to proactively perform first-level analysis and provide awareness to statuses

  • Builds relationships with internal and external staff to ensure client expectations are being met.

  • Works with technology/project teams to understand the business meaning of data in order to appropriately QA any client deliverables

  • Establishes centricity with client systems to ensure data is aligned between HMS and our customer’s expectations

  • Partners with operations and other internal teams to ensure our product offerings and services are being delivered appropriately.

Non-Essential Responsibilities:

  • Performs other functions as assigned

Knowledge, Skills and Abilities:

  • Bachelor’s degree, or post graduate a plus

  • Healthcare experience desired

  • Exposure to SQL Server, Reporting, or using business intelligence tools (e.g. Tableau)

  • Strong attention to data quality with a focus on data reconciliation between sources or platforms

  • Excellent written and verbal skills

  • Strong communication skills, a positive attitude, and a friendly and professional approach to customers

  • Ability to build effective relationships across internal teams in order to successfully implement cross-functional initiatives.

  • Demonstrates exceptional customer service and follow up skills.

  • Ability to work proficiently with Microsoft Excel, Vizio, PowerPoint

  • Ability to be careful and thorough about detail.

  • Ability to multi-task and to meet deadlines.

Work Conditions and Physical Demands:

  • Primarily sedentary work in a general office environment

  • Ability to communicate and exchange information

  • Ability to comprehend and interpret documents and data

  • Requires occasional standing, walking, lifting, and moving objects (up to 10 lbs.)

  • Requires manual dexterity to use computer, telephone and peripherals

  • May be required to work extended hours for special business needs

Minimum Education:

  • High School Diploma or GED required

  • Bachelor’s degree desired

Minimum Related Work Experience:

  • 1-2 years

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

HMS is an Affirmative Action and Equal Opportunity Employer who offers a drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a disable veteran or veteran of the Vietnam era.

Title: Client Services Analyst I - Healthcare

Location: Ohio-Westerville

Requisition ID: 2100103K

EEO/Minorities/Females/Protected Veterans/Disabled.

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