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Shady Grove Fertility Sr. Operations Manager (Healthcare) in Westshore, Florida

Shady Grove Fertility, a dynamic, ever changing organization, is top in the field of reproductive medicine, performing more fertility treatments than any other Center in the United States. We believe in fostering a culture of excellence through investment in the latest technology to improve clinical outcomes or pregnancy rates, by offering innovative financial programs to help more people afford treatment, and by making the commitment to hire, train, and retain staff that is not only experienced but also passionate, loyal, and highly committed to patient care. The work we do, changing peoples’ lives and building families, offers stimulation, challenge, and personal reward.

We are currently seeking a take charge, results-oriented individual to join our rapidly expanding Tampa Florida practice as a Sr. Operations Manager . Based in our Westshore, Florida office, the incumbent will provide strong leadership and management to the practice and be responsible for the effective day-to-day operations for the Westshore office. This will involve strategic plans to grow the region, resources and activities of clinical, laboratory and business support teams; patient services; marketing efforts; vendor relations; monthly P& L; annual budgets, etc. The Sr. Operations Manager is also responsible for enhancing and tangibly improving the operational efficiency, process improvement, work flow, systems implementation, physician work flow, and organizational dynamics. The ideal candidate would enjoy a fast paced environment and is committed to making a difference in the lives of our patients.

The Sr. Operations Manager provides leadership, strategic direction and management within their region. This position is responsible for the smooth and efficient day-to-day operations of the assigned offices including but not limited to staffing, supervision, scheduling, and patient satisfaction. Also, this position is responsible for enhancing and improving tangibly the operational efficiency and operational controls of the assigned region including but not limited to process improvement, workflow, RN clinical processes, systems implementation, MD workflow, organizational dynamics, and managerial mentoring and professional development.

Essential Functions

· Assists in the development of an annual budget and is responsible for achieving budgeted levels for revenue and profitability.

· Responsible for the oversight of marketing programs to grow the assigned region and for ensuring that practice has appropriate and up-to-date information on market environment to enable effective responses to threats or opportunities.

· Responsible for ensuring the assigned region has an efficient and effective infrastructure, including information systems, billing and collection support and so forth, to support current operations and planned growth.

· Responsible for ensuring that account receivables goals are met and maintained.

· Assist with the oversight of the development of annual market plan and budget.

· Assist as opportunity and circumstance permit in identifying new opportunities for profitable expansion in the region.

· Oversee as required the recruitment, selection, retention, training and supervision of practice personnel to ensure the delivery of the highest quality services; to maximize profits, and to minimize turnover.

· Oversee that there is compliance with all aspects of SGF Services’ Administrative Policies and Standard Procedures.

· Assist, support and manage as required, efforts to ensure that the Practice operates in full and complete compliance with all applicable Federal, State and Local laws and regulations.

· Assists RED in controlling budgeted overhead and addressing any inefficiencies of the practice.

· Maintains practice operations by initiating, coordinating, and enforcing practice operational policies, procedures, and HIPAA & safety standards.

· Oversees the maintenance and growth of the practice with regard to facilities management, identification of new office space, planning & development of new sites/buildings and assisting with interior design.

· Assists in evaluating and performing process improvement efforts yielding better workflow, higher IVF throughput, and more mistake-free processes.

· Oversees and maintains the coordination, communication, and overall operations among satellite offices in territory.

· Oversees and participates in risk management and administration.

· Monitor scheduling and assignments of employee job responsibilities and follows up on work results.

· Oversees and participates in the external audit process such as laboratory, OR/PACU credentialing and licensure processes (e.g. Joint Commission, AAAHC, CLIA, OSHA, etc.). Ensures compliance for all offices within designated territory with all state and federal requirements.

· Conducts annual performance evaluations in accordance with Company policies.

· Participates in the Quality Improvement Committee as appropriate.

· Addresses patient complaints.

· Maintains a safe and clean working environment.

· Participates as required in negotiations between the Practice and all vendors and service contractors to ensure the highest level of return for the practice consistent with services rendered.

· Directs all ordering and distribution of all office and patient services supplies.

· Additional responsibilities as deemed necessary by the RED.

· Master’s degree in Business Administration or other relevant field required. Clinical degree and/or work experience preferred.

· Minimum 8 years’ experience in healthcare industry required with prior experience in running a comparable size medical/physician practice.

· Minimum 8 years Supervisory/Management experience with experience in hiring, conflict resolution, financial responsibilities such as preparing budgets, policy writing, etc.

· Computer proficiency required.

· Strong financial background such as a background with developing and maintaining budgets.

· Excellent interpersonal skills and ability to work as part of a multi-disciplinary team and build and maintain effective working relationships.

· Demonstrated expertise in continuous quality improvement, customer service, and team building.

· Strong customer service and results orientation; highly responsive to requests.

· Excellent verbal & written communication skills.

· Proven ability to build and maintain highly effective teams.

· Ability to work as part of a multi-disciplinary team.

· Excellent interpersonal skills and ability to build and maintain effective working relationships.

· Excellent managerial, interpersonal and organizational skills.

· Ability to maintain the highest level of confidentiality.

· Master’s degree in Business Administration or other relevant field required. Clinical degree and/or work experience preferred.

· Minimum 8 years’ experience in healthcare industry required with prior experience in running a comparable size medical/physician practice.

· Minimum 8 years Supervisory/Management experience with experience in hiring, conflict resolution, financial responsibilities such as preparing budgets, policy writing, etc.

· Computer proficiency required.

· Strong financial background such as a background with developing and maintaining budgets.

· Excellent interpersonal skills and ability to work as part of a multi-disciplinary team and build and maintain effective working relationships.

· Demonstrated expertise in continuous quality improvement, customer service, and team building.

· Strong customer service and results orientation; highly responsive to requests.

· Excellent verbal & written communication skills.

· Proven ability to build and maintain highly effective teams.

· Ability to work as part of a multi-disciplinary team.

· Excellent interpersonal skills and ability to build and maintain effective working relationships.

· Excellent managerial, interpersonal and organizational skills.

· Ability to maintain the highest level of confidentiality.

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